October 19, 2021
Ever thought customer support was just about answering questions? Think again, because these best eCommerce customer support practices will get you more sales.
October 14, 2021
You've just set up an eCommerce live chat on your store. But how do you know this customer support tool is actually helping you get sales? Here are the numbers you need to track!
August 2, 2021
Starting an online business on Shopify? Here's how an eCommerce live chat can help you convert more visitors into leads and customers.
July 14, 2021
As fitness centers and gyms set up their business online with websites, here's how they can leverage live chat to get to know their visitors better.
June 30, 2021
If you really want to drive repeat customers to your store, it's important to offer customer account pages. Here's how!
If you have a live chat solution on your eCommerce store, you need to try these hacks to get more sales.
June 29, 2021
Is having a live chat better than having a chatbot or is it vice versa? We have finally found the answer for you.
June 15, 2021
Live chat is no longer an eCommerce solution to offer customer service and support to online shoppers. It is an opportunity to have a conversation with a buyer and turn it into a sale.
May 28, 2021
May 10, 2021
Different online shoppers have different concerns when making a purchase or interacting with a brand online. But here's how you can tackle the most common customer complaints!
May 3, 2021
We got together with long term customer Josh Novodor, founder of Luxury VIP Suites, to chat about the recent sale he closed during the Super Bowl using TextChat.
April 26, 2021
As an eCommerce marketer, your job is only half done once a visitor makes a purchase on your online store. The post checkout experience is equally important!