Built for contact centers, our shared messaging architecture unifies every channel into one interface. Agents manage up to 20 conversations an hour instead of 3 calls, turning customer support from a cost center into a profit multiplier.
Customer service is broken because it was built on voice-first systems and bolt-on messaging. That makes it slow, costly, and frustrating. TextChat reinvents the model with shared messaging architecture: every channel truly unified, every conversation continuous, and scaling made effortless. Our design is so efficient we don’t charge per seat, letting you grow without limits while paying only for the conversations you handle.
In hours, not days, Textchat propels your BPO into the messaging-age at scale.
Increase in net profit
TextChat delivers up to 200% increase in net profit by transforming efficiency and cutting costs. Net margins can soar from 15% to 45% as fewer agents handle more work, reducing overhead while increasing revenue
Boosting agent efficiency
TextChat boosts agent efficiency up to 5x, enabling one agent to handle the workload of five by managing multiple conversations seamlessly across channels without sacrificing quality of service
Less overhead while growing sales
BPOs can reduce overhead by 35% while growing sales by leveraging AI-driven messaging and voice solutions with human oversight, streamlining operations, and maximizing efficiency at scale
Manage dozens of conversations across multiple clients and channels from one dashboard
Contact centers can provide their customers with real-time analytics and performance insights.
Join our growing list of companies already experiencing the benefits!
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