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October 19, 2021
Ever thought customer support was just about answering questions? Think again, because these best eCommerce customer support practices will get you more sales.
October 14, 2021
You've just set up an eCommerce live chat on your store. But how do you know this customer support tool is actually helping you get sales? Here are the numbers you need to track!
August 2, 2021
Starting an online business on Shopify? Here's how an eCommerce live chat can help you convert more visitors into leads and customers.
July 14, 2021
As fitness centers and gyms set up their business online with websites, here's how they can leverage live chat to get to know their visitors better.
June 30, 2021
If you really want to drive repeat customers to your store, it's important to offer customer account pages. Here's how!
If you have a live chat solution on your eCommerce store, you need to try these hacks to get more sales.
June 29, 2021
Is having a live chat better than having a chatbot or is it vice versa? We have finally found the answer for you.
June 15, 2021
Live chat is no longer an eCommerce solution to offer customer service and support to online shoppers. It is an opportunity to have a conversation with a buyer and turn it into a sale.
May 28, 2021
May 10, 2021
Different online shoppers have different concerns when making a purchase or interacting with a brand online. But here's how you can tackle the most common customer complaints!
May 3, 2021
We got together with long term customer Josh Novodor, founder of Luxury VIP Suites, to chat about the recent sale he closed during the Super Bowl using TextChat.
April 26, 2021
As an eCommerce marketer, your job is only half done once a visitor makes a purchase on your online store. The post checkout experience is equally important!
April 19, 2021
When it comes to online shopping, your customers today have more options than they can possibly evaluate. You might be able to win over a shopper by offering an irresistible deal or discount once or t
March 26, 2021
Finding it difficult to convert your online store visitors into customers? Well, here's a nifty guide to using an Ecommerce live chat to do it all for you.
March 24, 2021
Want to grow your ecommerce business profitably? It’s time to give your customer retention strategy a new twist to drive repeat purchases.
March 1, 2021
Every time we stall on a purchase, it’s our anxiety acting up. So, can’t an ecommerce live chat solve the problem?
February 10, 2021
The only way to have customers come back to your store is by offering them a personalized experience. This is where a customer account page comes in.
January 28, 2021
Just offering live chat isn't enough anymore. Let's dive into the importance of live chat for Shopify stores, what live chat looks like right now, and how it needs to evolve to address evolving needs.
January 19, 2021
By keeping your return policy aligned with your brand, you will create a more consistent experience for your shoppers. And they will take notice.
January 6, 2021
COVID-19 inflated ecommerce performance even as other industries faltered in 2020. But is this type of growth sustainable even after we eventually move away from "the new normal"?
December 23, 2020
*But only if you’re using TextChat as your website live chat software.
December 15, 2020
Trick question. All are correct! The spelling you choose should keep your messaging in line with your branding to show your web visitors that your digital brand is consistent.
December 10, 2020
Paralyzed by choices? Take our fun 5-question quiz to discover which of these two popular live chat tools is best for your business website.
December 9, 2020
Enhance your customers' TextChat experience by customizing your website live chat to match the look and feel of your online brand. Here's how.
December 4, 2020
Don’t get burned out by being available to chat 24/7. Manage your agent chat availability to set realistic expectations for your customers.
December 1, 2020
The TextChat mobile agent dashboard gives you easy and secure access to all your live chat conversations, past and present.
November 25, 2020
The TextChat team has so much to be thankful for. Here's a letter from our founder to you. Thank you!
November 16, 2020
It might not be the most obvious, but customer support is actually one of the most important contributors to the success of any business. Here are three reasons why.
October 30, 2020
Take advantage of the surge in online shopping during the COVID-19 pandemic with these two actionable tips that will bring in sales for you this holiday season.
October 15, 2020
Get a better look at the user experience for both chat agents and end consumers, and discover the inside scoop on your new sales superfuel.
September 22, 2020
Instead of using an old school chatbot, give your customers the human help they really want in a few simple steps.
September 6, 2020
Add these apps to your site today to streamline your sales process from start to finish.
August 27, 2020
Turn page views into customers to hit your sales numbers.
July 30, 2020
This powerful sales tool works in any circumstance to engage your audience and close more deals.
July 14, 2020
Learn how the pandemic has changed consumer behavior to set yourself up for future success.
June 5, 2020
Cutting-edge technology and human support make TextChat the must-have ecommerce sales tool for any team.
May 7, 2020
In just six easy steps, install TextChat for a high-quality customer experience that helps you hit your sales goals.
April 15, 2020
Use these tips and tricks to drive more traffic, convert more customers, and make a big impact to your bottom line.
We got together with long term customer Stan Kanevsky, founder of Airsled, to chat about his opportunity to expand business in Australia by making use of TextChat.
We got together with customer Shalamon Duke of Chronic Coffee and Tea and Max Weiner of Max Weiner Gemologist to chat about the impact of an easy-to-use live chat on small businesses.
