Glossary

Instead of passively waiting for your website visitors to click on your chat widget, you should welcome them to your site and invite them to chat with you via a welcome message! It’s so simple, but it makes a big difference. Sometimes, you might get shy visitors who might not want to initiate a conversation themselves, but are happy to engage if you provide them with a jumping off point. Other times, you might get customers who might not be as experienced with online shopping and who might not even realize that they can click on the chat widget to live chat with you. Either way, a short and welcoming pop-up message for your chat widget is always a good idea.