An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

TextChat helps you help your customers. By default, we ask your website visitors to categorize their requests into either Sales or Support. If they click on the Support button, TextChat transforms into chatbot mode to log their support requests and pass them along to your support team as an email notification. By streamlining sales versus support live chat requests, TextChat helps you prioritize, streamline, and delegate your team to provide the best customer experience for your web visitors, whether they need help picking out a product or need help using it.