An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

The word “small” can be somewhat misleading. In reality, small businesses represent 99.9% of all U.S. businesses and employ 47.5% of the U.S. working population. Small businesses span all industries and geographies, and many of them are now getting online for the first time due to the surge in ecommerce during the covid-19 pandemic. Small businesses are only considered small because they have fewer employees each and usually comprise a smaller share of the market. Our mission here at TextChat is to empower small businesses to reach their full potential in our increasingly digital world by helping them reach their customers and sell more online.