An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

TextChat manages two live chat functions: Sales and Support. Your website visitors self-sort into either of the two options that best matches their specific needs. If the Sales button is clicked, TextChat transfers the rest of the conversation to your live chat team. From there, whoever clicks first gets to pick up the webchat, pitch your product, and close the sale with your web visitor!