Your website visitors ask questions and you reply to them via TextChat. Even though the chatbot proactively reaches out to your website visitors with your preset pop-up message and greeting message, your website visitors are actually the first to begin the conversation. The default chatbot messages are simply prompts to get the conversation going. Your customers will be the ones who actually initiate the conversation topic with specific questions that they might have. Then, your first message (besides a friendly “Hi!”) is actually a reply to their question. If there are multiple TextChat users on your team, the one with the fastest fingers is the one who gets to reply to the potential customer!