Synonyms include instantaneous, immediate, and synchronous. Real-time communication means instant response times, in-depth conversations, and rapid results. Phone calls and in-person conversations are examples of synchronous, real-time conversations. Unfortunately, in most cases, live chat isn’t actually live. Customers often have to wait minutes, hours, or even days just to get a response from a customer support representative or sales representative through a website chat window. By contrast, TextChat actually delivers on the real-time promise of live chat so that customers can start their conversations right away.