An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

TextChat helps you personalize the online shopping experience for website visitors by adding a human touch to the otherwise-impersonal Internet and the world of ecommerce. As you converse with your customers, take advantage of this opportunity to personalize your brand for them and their individual needs. Take the time to understand your customers and speak to them directly. Marketing requires you to take a broader approach to appeal to larger groups, but one-on-one sales conversations empower you to deliver a personalized sales pitch that directly serves your customer’s needs.