An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Notifications come in from your digital devices to alert you about news and technical updates. TextChat live chat notifications are sent to your phone via SMS text messages so that you can click straight into a live chat with your website visitor right away. TextChat SMS notifications are always a good thing because you know that there’s a potential customer on the other end. At the same time, it’s possible to have too much of a good thing. We don’t want to bombard you with endless notifications, so instead, TextChat notifications are sorted based on the web visitors’ conversation goals.

Visitors can self-select into either “Sales” or “Support,” so that you only need to respond in real time to the potential customer on your site who’s just waiting to be sold to. Meanwhile, support requests are recorded by the TextChat chatbot, which then notifies you via email so that you can respond later.