Glossary

An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Brand loyalty is probably the most underlooked success formula for any business. Sure, you can buy cheap clicks on your website via digital ads on social media and search engines, but what if you could just keep growing your sales at no cost and next to no extra effort? Loyal customers will return to buy from you again and again, without any extra expense on your advertising budget. Better yet, returning customers will spread the word and refer all their friends and family to you for free. Create an amazing experience for your customers so that they associate your brand with quality products and compassionate, effective customer service. Happy customers become loyal customers, and loyal customers are proud to advocate for your brand and bring in even more new customers for you.