Glossary

 Loading messages are to TextChat conversations as hold music is to phone calls: they’re entertaining and they can help to pass the time until you can speak with a team member. Of course, TextChat takes significantly less time to transfer to a live chat agent and we’re a digital communication channel. While you’re customizing your TextChat chatbot, you have the opportunity to add loading messages that your web visitors can read as they’re waiting to live chat with you. We like to call loading messages “fun facts,” because they should be an enjoyable way for customers to remain engaged with your company while they’re waiting.