Glossary

Chatting with someone in real time is way more difficult than you’d expect! If you’ve ever tried to “live” chat on the Internet, you’re all too familiar with the experience of waiting hours for a response to a simple question. Most “live” chat software tools either can’t or don’t deliver on their promise to connect you with a live human in real time. This is usually because most live chat platforms are bulky and hard to staff unless businesses can afford to hire a sales and support agent team just to manage their website live chat conversations. TextChat democratizes live chat so that any business, no matter how large or small, can minimize costs by staffing live chat with their existing employees. Check out our website or find us on the Shopify App Store!