An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

As in customer insights. These valuable pieces of information about your users, visitors, and customers can show you what you’re doing well and what you could stand to improve even further. Insights need to be accompanied by actions so that you can continue to improve the customer experience and serve your users even better. TextChat helps you get to know your customers by getting real-time insights into their physical and virtual location, their browser, their device, and more. You can even watch them type before they hit send!