An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Many customer support and customer service software platforms call themselves “help desks.” TextChat uniquely combines both sales and support functions into one compact tool, so we don’t like to think of ourselves as a traditional help desk. That said, we are easy to get in touch with if you ever have a question. Just reach out to our team or browse through our library of free resources at your leisure.  For the fastest response times, you can send us a TextChat through our website! Just click on the chat widget on the bottom right corner of this page.