An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

This is the first thing your website visitors will see after they click on the chat widget to expand the chat window and talk to you. First impressions matter, so make sure to proofread and cater to all your audiences, returning customers and first-time visitors alike! We recommend that you use your greeting message to welcome shoppers to your ecommerce store and offer your help so that they feel empowered to ask for it.