An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

While live chat requests are being transferred from your website to your phone, your web visitors are kept entertained by a few “fun facts” that serve as loading messages during the (short) wait. You can provide information about your business, your product, or anything else you think would be interesting! These fun facts serve the same function as hold music when you get transferred to live agents at call centers, but it’s much shorter of a wait, of course.