An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

The holistic user experience or customer experience is shaped by every single one of your customers’ interactions with your brand. That includes interactions with you and your team, your digital branding and web design, your digital and traditional advertisement, your products and services, your shipping and returns policy, your packaging, and your continued digital interactions, such as via email and social media.