An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Customer expectations for online stores are at an all-time high. Between record-short attention spans and quarantining with nothing to do but surf the web, consumers expect instant responses, seamless transactions, and warm customer service. Deliver on consumer expectations by leveraging TextChat to meet customer needs in real time, even when you’re not in front of your computer.