Chatbots are not staffed by human live chat agents. Instead, they rely on predetermined conversation paths or AI technology to guide customers through a conversation. Chatbots are a great choice for conversations that are limited in scope, such as logging support tickets, or otherwise impersonal conversations. TextChat combines the best of both worlds, routing Support inquiries to the chatbot and routing Sales inquiries to your human team for live chat. Whenever your availability is set to away, TextChat transforms into chatbot mode to log all customer interactions while you’re offline.