An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Adding items to a digital shopping cart usually indicates that the customer has purchase intent, but sometimes the customer journey is cut short when the customer decides to abandon the cart before completing the purchase. It’s always a frustrating experience for the store owner, but cart abandonment often happens simply because the customer does not have enough information to make an informed purchase decision. For example, they might be unsure of what size to order, they might be curious about your returns policy, or any number of other clarification questions. Providing real-time support at the exact moment when your customer is in the checkout stage is the best way to combat any uncertainty that your customer is experiencing. TextChat helps you connect with and answer your customers right away, before they give up on their desired items.