An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Sometimes called a “chatbox,” sometimes called a “chat window,” sometimes called a “chat bubble”... you get the idea. Whatever you like to call it, the chat box is the place where your website visitors send and receive typed messages to your support or sales team. It’s usually an expandable box that opens up from a small icon or widget in the bottom right corner of a business website.