An alphabetized guide to all relevant live chat,
ecommerce, and TextChat vocabulary and
their definitions.

Last year was the year of ecommerce. According to economists, the ecommerce industry grew the equivalent of five years in just one year in 2020, thanks to the pandemic-induced demand for online shopping and social distancing. Though the covid-19 pandemic will eventually be over, the shift in consumer demand for ecommerce, online shopping experiences, and convenience may not disappear anytime soon.