What technology do I need in order to use TextChat?
All you need is your smartphone, cell service, and, of course, your website! You’ll never need anything more than the mobile browser that’s already on your phone and the ability to receive a text message. If you can text, you can TextChat.
How do I get started with TextChat?
You can get started by claiming your 14-day free trial here. Or, if you’re a Shopify merchant, you can find us in the Shopify App Store.
What happens after my TextChat free trial ends?
For the 14-day free trial, no payment information or commitment of any kind is required from you. We’re that confident that you’ll fall in love with the TextChat experience.
But, at the end of the two weeks, if you decide that TextChat isn’t for you, there are no hard feelings! We’ll always be here for you if you decide to come back.
How do I upgrade from my TextChat free trial to a paid plan?
To continue chatting with your customers after your 14-day free trial ends, you’ll need to upgrade to a paid plan. You can upgrade at any time, but we recommend that you upgrade during your free trial so that you can ensure a seamless customer experience for your website visitors.
What’s the difference between TextChat and TextChat for Shopify?
There’s no difference in the TextChat product, but the process to get started on Shopify is a little faster than otherwise.
If you’re a Shopify merchant, you can be up and running with TextChat in less than 10 minutes. And, at the end of 14 days, your free trial will automatically upgrade to a paid plan, so you can just sit back and relax.
How does adding TextChat affect my website aesthetic and customer experience?
TextChat shows up on your website as a small, dynamic chat widget in the bottom right corner of every page. Whenever your customers want to get in touch, they can expand the chat window, and then they're just one button away from live chatting with you. After the conversation ends, customers can collapse the chat window so that TextChat shrinks to a small widget again while they scroll through your website.
TextChat is designed to complement your web design and branding. You can customize pretty much everything, from the colors to the messaging, so both the chat widget and the chat window will look just right on your website. TextChat will look like it was a part of your web design all along!
Does TextChat impact my website loading speed? How heavy is the code?
The short answer is, no. TextChat should not impact your website's loading speeds overall.
The long answer is, still no. It's roughly 300KB in file data with a couple of JS and CSS files in our application, and this takes roughly 800ms to load. TextChat should have minimal impact on your ecommerce store. You and your customers probably won't notice any difference at all in your site speed!